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Transcription
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.August 8, 1969
MEMORANDUM
To:
Mayor Allen
From:
Dan Sweat
S!ibject:
Analysis of Complaints on City Services
I am attaching three pieces of information which you will find very interesting.
One is the summary of complaints from Town Hall meetings and recommendations .
of the Community Relations Commission. The second is tb.e monthly statistical
report from Johnny Robinson on the work of his City Services Coordinators.
The third is a swnmary of evaluations and recommendations of eight interns
·_,·tcr~!:1.; ·.·lit_~. th~ Cit~r Se r ...ricee C oorr1 i r? !l. t o:r i'1 1 r!l_~!0143.215.248.55 !""~-!'ts; of theCity.
·:~~=-~ .:.::::
As I indicated to you b e fore wh3n publicity was relear.ed on the QB_C' s complaint
s ummary, I was surpris e d to find that the Parks Department came in for so
much criticis m. I did not feel this was the case with our City Services
Coordinator.
I h '3.ve attempted to analyze the rnost frequent complaints in the CRC report
a nd the city services report. You will note the percent of total in each of the
maj or categ o ries . I am e x t rem e l y impre s se d with the total number of compla ints
re ce ived and corr e cted by the City Service s Coordinator . This is a result, of
c our se , of the beefed-up s t aff u t ilizing the interns.
Y ou will find th e comments a nd r e commenda tions of the i n terns very intere s ting,
and I thi nk it i s s i gnifica nt tha t only one of the inte rns consi s t e ntly feel s that
e~.,erything i s wr o ng .
I have been exceptionally pleased with the fa c t tha t a l though the i nter n s pla c e
a grea t deal of e x tra work on the departments in gettin g complaints answere d,
there have been very few complaint s regis t ered with me fr om the departments .
DS:je
.Attachment s
�
.August 8, 1969
MEMORANDUM
To:
Mayor Allen
From:
Dan Sweat
S!ibject:
Analysis of Complaints on City Services
I am attaching three pieces of information which you will find very interesting.
One is the summary of complaints from Town Hall meetings and recommendations .
of the Community Relations Commission. The second is tb.e monthly statistical
report from Johnny Robinson on the work of his City Services Coordinators.
The third is a swnmary of evaluations and recommendations of eight interns
·_,·tcr~!:1.; ·.·lit_~. th~ Cit~r Se r ...ricee C oorr1 i r? !l. t o:r i'1 1 r!l_~!0143.215.248.55 !""~-!'ts; of theCity.
·:~~=-~ .:.::::
As I indicated to you b e fore wh3n publicity was relear.ed on the QB_C' s complaint
s ummary, I was surpris e d to find that the Parks Department came in for so
much criticis m. I did not feel this was the case with our City Services
Coordinator.
I h '3.ve attempted to analyze the rnost frequent complaints in the CRC report
a nd the city services report. You will note the percent of total in each of the
maj or categ o ries . I am e x t rem e l y impre s se d with the total number of compla ints
re ce ived and corr e cted by the City Service s Coordinator . This is a result, of
c our se , of the beefed-up s t aff u t ilizing the interns.
Y ou will find th e comments a nd r e commenda tions of the i n terns very intere s ting,
and I thi nk it i s s i gnifica nt tha t only one of the inte rns consi s t e ntly feel s that
e~.,erything i s wr o ng .
I have been exceptionally pleased with the fa c t tha t a l though the i nter n s pla c e
a grea t deal of e x tra work on the departments in gettin g complaints answere d,
there have been very few complaint s regis t ered with me fr om the departments .
DS:je
.Attachment s
�